This website and the materials on it are protected by copyright, trademark and other intellectual property rights and laws throughout the world. The materials on this website are owned by or licensed to us. You may not alter, broadcast, copy, distribute, modify, publish, sell or transfer any materials on this website although you are permitted to display the materials on this website on a computer screen and to download and print a hard copy for your personal use provided you do not alter or remove any copyright, trademark or other proprietary notices.
You agree to use this website in accordance with these Terms and Conditions of Use for lawful and proper purposes and in compliance with the laws of the country from which you are accessing this website. Furthermore, you agree not to:
use any of the materials on this website for commercial exploitation without our prior written consent;
establish a link to or from this website from or to any other website, intranet or extranet site without our prior written consent;
use this website to upload or distribute any material that contains viruses or anything similar, is illegal, obscene or of a defaulting nature;
use this website in any manner or for any purpose that may infringe the rights of or cause offence to any other person;
do anything that may alter, interfere with or disrupt this website or our services;
obtain or attempt to obtain un authorized access to our intranet or any other restricted access networks.
2. Legal Relationship
This website is provided for information purposes only and no material shall be construed as an intention to create a legal relationship with any party, nor shall it constitute an offer of goods or services or create a license.
3. Website Availability
This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to suspend or withdraw the whole or materials or information on this website at any time without notice.
4. Links from this Site
We may from time to time provide links from this website to websites that are owned and controlled by third parties. These links are provided for your convenience only and do not imply any affiliation or endorsement by AirportZo. We have no control over and shall have no liability what so ever in respect of those websites.
5. Accuracy of Information
We take reasonable care to ensure that all products and services information and pricing featured on this website is accurate and up-to-date. However, our products and services are continually updated and the images, specifications [and any prices] on this website are for general illustrative guidance only. For accurate up-to-date information you should contact us directly using the details in the "Contact us" section of the website and must rely on your own investigations.
We do not warrant, represent or undertake that the material on this website is accurate, complete or current or that the website will be free or defects or viruses and all conditions and warranties that might otherwise be implied by statute or at common law are excluded to the fullest extent permitted by law.We do not accept any liability for any losses or claims arising from any liability to access this website, use of this website, downloading of viruses, the loss or corruption to material that is downloaded and any website browser incompatibility problems. All software products downloaded from this website are downloaded, installed and used at the user's own risk.
7. Law and Jurisdiction
Your use of this website and any downloaded material from it and the interpretation of this terms and conditions shall be governed by the laws of India and we submit to the non-exclusive jurisdiction of the courts of India.
1. Upon submission of Order Form, full payment plus prevailing applicable local taxes and fees of the order amount is required to proceed with booking.
2. Guest details will be taken and kept at the time of booking, and by making a booking, each guest consents to the use of such guest's information, including but not limited to name, passport details and travel arrangement details, for the purpose of AirportZo and any third party meet and greet service provider with whom AirportZo has entered into an arrangement for the provision of meet and greet service Facilities ("the service provider") to provide the services.
3. Full rate will be charged for children aged two (2) years old or above.
4. Children aged twelve (12) or under must be accompanied by an adult aged eighteen (18) or above.
5. For all AirportZo locations service order shall be submitted at least forty-eight (48) hours in advance and must be confirmed twenty-four (24) hours prior to arrival (STA/Standard Time of Arrival) or departure (STD/Standard Time of Departure). Any service order submitted with less than forty-eight (48) hours' notice will be subject to availability and the final confirmation by AirportZo and any third party meet and greet service provider with whom AirportZo has entered into an arrangement for the provision of meet and greet service Facilities and may be subject to surcharge.
6. If any information supplied at the time of booking is found incorrect, AirportZo and any third party meet and greet service provider with whom AirportZo has entered into an arrangement for the provision of meet and greet service Facilities reserves the right to refuse or reject the provision of the services. The contact number of the guest, local driver or receiving party must be provided in advance. AirportZo holds no responsibility for incomplete services fulfilment due to reason that the given contact number(s) cannot be reached.
7. For packages with porter service, extra and/ or oversized and/ or overweight baggage will be subject to payment of surcharge, plus any applicable local fees and/ or taxes as follows:
a) Baggage service includes two (2) regular-sized baggage per guest with maximum dimensions of 90 x 75 x 43 cm each, and up to a combined weight of 40kg. Oversized and/ or overweight baggage will be subject to surcharge of INR 200 per piece.
8. For packages with baggage or porter service:
a) The baggage (including animal carrier) dimensions and weight restrictions provided by AirportZo are the maximum allowance that can be accepted by AirportZo. AirportZo and any third party meet and greet service provider with whom AirportZo has entered into an arrangement for the provision of meet and greet service Facilities does not guarantee or confirm that such baggage dimensions and/or weight restrictions will be accepted by different airlines. It is your own responsibility to ensure your baggage complies with the relevant airline's applicable size and weight restrictions. Please contact your airline for their requirements to avoid any inconvenience during your travels;
b) AirportZo and any third party meet and greet service provider with whom AirportZo has entered into an arrangement for the provision of meet and greet service Facilities will not be responsible for, or have any liability in respect of, any articles being removed from your baggage by airport security personnel or any other relevant parties, and/or any operating airline's refusal to carry your baggage for any reason whatsoever;
c) AirportZo and its service provider will do their best to ensure we handle your baggage with care, however, AirportZo and any third party meet and greet service provider with whom AirportZo has entered into an arrangement for the provision of meet and greet service Facilities is not responsible for and/or liable for any direct and indirect damage or loss of your baggage arising out of or in connection with your use of AirportZo’ services hereunder.
9. All services are subject to availability. AirportZo reserves the right to assess and decide acceptance of each order.
10. Meeting and Waiting Time
a) For Arrivals guest service, guest will be treated as no-show:
If the guest does not respond to the welcome placard after all the passengers of the same flight have disembarked, or if the guest is absent at the Arrivals counter after thirty (30) minutes from the flight's actual time of arrival.
b) For Departures guest service, guest will be treated as no-show if the passenger is absent at the meeting point after thirty (30) minutes from the agreed arrival time.
c) For all locations: No-show is subject to full payment of total order amount and is non-refundable.
11. AirportZo reserves the right to charge an additional fifty (50) percent of the full order amount in case the flight delays over two (2) hours from the STA/STD and every two (2) hours thereafter may be subject to surcharge.
12. For enquiries on entry, visa requirements or customs regulations, please contact the respective government bodies for detailed information.
13.Service Order Completion Time
a) Each service order shall be completed within one (1)hour or at the discretion of the Company in accordance to individual service package requirements.
Anytime extension of service hours due to guests' own issues, including but not limited to visa problems at immigration, customs clearance or lost baggage, will be subject to a surcharge of an additional fifty (50) percent of the full order amount and subject to availability.
14. All surcharges must be paid on or before the date of service.
15. Cancellation and Amendments
15.1 For all confirmed bookings, cancellation or amendment must be performed in writing (email) within the prescribed deadlines below, and is subject to payment of surcharge, plus any applicable local fees and/ or taxes:
From scheduled service time
72 Hrs. or more in advance
3% of the Booking Amount
Between 72 to 48 Hrs.
10% of the Booking Amount
Between 48 to 24 Hrs.
50% of the Booking Amount
Less than 24 Hrs.
100% of the Booking Amount
In addition to the cancellation charges levied by the Service Providers as mentioned above, Airportzo will charge a cancellation fees of Rs. 200/- per person for each confirmed booking except where the cancellation charges are 100% of the booking amount.
For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid at the time of booking.
Airportzo shall endeavor to process refund if applicable, within 15 days from the date of cancellation and receipt of bank/credit card details.
In case of re-scheduling of services, the guest shall share the revised itinerary maximum within 48 hours from the time of rescheduling request. All rescheduling requests shall be subject to availability.
15.2 No refund will be made in case of the following :
Wrong information about travel details of Guest(s) during the Booking Process;
Booking amount paid for Service Add-ons;
Late arrival at the airport which results in denied check-in or boarding by the airlines;
In case of any misconduct or any unlawful or prohibited activity by the Facilitator/Guest(s).
16. AirportZo and any third party meet and greet service provider with whom AirportZo has entered into an arrangement for the provision of meet and greet service Facilities shall under no circumstances be liable or responsible for the guest's actions or documentation if guest is in violation of rules and regulations.
17. By accessing this website and making a booking, you agree to be bound by these terms. If you do not agree to these terms, you should refrain from using the website. Nothing contained in this website represents an offer of any product or services which are forbidden by law of the country jurisdiction where the services are to be provided.
18. These conditions shall be construed in accordance with Indian Laws and AirportZo hereby submit to the exclusive jurisdiction of the courts of India.
19. Please check the services available in the relevant country jurisdiction. We provide services in accordance with the law of the respective country. You are advised to check the laws of the country in which you wish to avail our services. Certain jurisdictions do not permit our employees to be present during customs, security and immigration clearance, including:
a) Indian law does not permit our employees to present at the official counters during Immigration, Customs or Security Clearance.Hence we do not provide these services at the immigration counters, customs counters or Security Clearance counters in India.
a) Airside lounge is located in the restricted area.Departing passengers will need to pass through immigration and customs before proceeding to the Airside Lounge. They must obtain a boarding pass for their onward flight. The same is applicable to the transit passengers.
b) Landside Lounge is located in the non-restricted area. Arriving passengers can proceed to theLandside Lounge after formalities in immigration, baggage reclaim and customs.Passengers who need to stay in the airport because of early hotel check-out, delayed flight, or other reasons can stay in the Landside Lounge before catching a flight.
1.2 "Lounge Facilities" means the provision of awaiting area in Airside/Landside area of the Airport with seating and refreshment facilities including (facilities in different locations may vary):
a) Hot showers facilities including amenities; b) Food and beverages; c) Use of computers to access Internet; d) DVD / VCD movie viewing ( at selected locations only);
e) Selection of local / International magazines and newspapers; f) Power and Internet connection for travellers' with laptop computers; g) Mobile / laptop battery recharging facilities; h) Telephone for local calls i) Flight Information
1.4 "Customer" means the person, firm or company booking the use of Lounge Facilities.
1.5 "Airport" means the airport from which theCustomer is traveling.
1.6 "Charges" means the charges paid by the Customer to AirportZo in respect of Lounge Facilities in accordance with AirportZo's charging structure which may be amended by AirportZo from time to time.
1.7 The headings in these conditions are for convenience only and shall not affect their interpretation.
1.8 Words in the singular shall include the plural and vice versa, references to any gender shall include the other reference to legal persons shall include natural persons and vice versa.
2. Formation of Contract
2.1 AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities are subject to the terms and conditions of the respective service providers, which the Customer shall indicate and qualify acceptance of by booking the Lounge Facilities and paying the Charges.
2.2 No representative, employee or sales person or agent of AirportZo has authority to vary, amend or waive any of these conditions.
2.3 These terms and conditions will prevail over any terms or conditions proposed by the Customer orally or on any order form or similar document shall not be binding on AirportZo
3. Boarding Pass
3.1 Transit passengers who wish to access the lounge must be in possession of a valid onward boarding pass. Please contact your airline if you require details about obtaining the boarding pass for your transit/connecting flight.
4.1 Full payment must be made at the time of booking.Booking is only considered as confirmed when payment has been received by us in full and booking confirmation email has been sent to the email address provided at the time of booking. It is your responsibility to provide a valid email address.
4.2 If a passenger fails to obtain an email confirmation from us, we will NOT be responsible for the availability of service upon passenger's arrival. Passenger without a Confirmation Letter (i.e. not a pre-paid booking) from us will be considered as a "Walk-in" customer. All services requested upon arrival are subject to availability.
5. Lounge Facilities
5.1 All specifications, descriptions, drawings, photographs or illustrations of the Lounge Facilities and any advertising matter and sample books are only intended to serve as a guide and not to be relied upon by the Customer or treated as binding or as forming part of these conditions or any contract with the Customer.
5.2 AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities shall use its reasonable endeavours to provide the Lounge Facilities during the hours advertised for each Airport, but reserves the right to vary the hours of operation or close the lounge due to refurbishment, relocation or otherwise in which case an alternative executive lounge facility will be provided or a refund of the charges will be made at the discretion of AirportZo. In the unlikely event that entry to the Lounge Facilities is refused due to capacity constraints, the Customer will receive a complimentary voucher for their next visit to the lounge.
5.3 AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities shall use its reasonable endeavours to ensure a suitable environment is maintained in the Lounge Facilities including but not limited to keeping the area where Lounge Facilities are provided clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the lounge area of any persons whose behaviour is unsuitable.
5.4 AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities shall have the right to refuse a Customer entry to the Lounge Facilities for any Statutory, regulatory of Airport policy reasons including but not limited to health and safety policies or fire regulations.
5.5 In order to maintain Customer expectations, children are not permitted to use the Lounge Facilities in certain Lounges. Please check the individual Lounge information on this website for details. In the event that children are permitted access to the Lounge, they should be accompanied in all Lounges Facilities by a Customer over the age of eighteen years at all times.
6.1 Charges payable for the Lounge Facilities shall be as stated in AirportZo's services menu (current at the date of booking).
7. Terms of Payment
7.1 Customers shall make payment for the Lounge Facilities when booking by entering the details of their PayPal, or debit of credit card onto the online booking form, provided that such credit or debit card is listed as acceptable to AirportZo on the booking form instructions.
7.2 Unless otherwise agreed in writing, the Customer shall not be entitled to any discount.
8. Customer's Obligations
8.1 The Customer shall ensure that he is at all times appropriately dressed and shall behave in an appropriate manner. AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities reserve the right at their sole and absolute discretion to refuse entry or to remove any customer whose behaviour or mode of dress is considered by AirportZo to be unsuitable or is likely to offend other Customers.
8.2 Customers must not remove food and/or drinks from the Lounge Facilities and will be asked to refrain from consuming food and/or drinks in the Lounge Facilities other that food and/or drinks provided in the Lounge Facilities.
8.3 The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge Facilities.
8.4 Customers shall provide a minimum of 72 hours’ written notice to AirportZo in the event of cancellation of a group booking. A group booking is a booking of 10 or more persons or 5 or more rooms. No refund will be arranged for cancellation made within 72 hours prior to the reserved service date and time. All refund / changes made on a confirmed group booking are subject to a minimum of Rs. 1000/- administration fee per person.
8.5 In the event of cancellation of bookings for Private Resting Area,Transit Hotel Room and/or Aerotel Room services, customers agree to provide a minimum of 24 hours' written notice to AirportZo. No refund will be arranged for cancellations made within 24 hours’ prior to the reserved service date and time. All refunds/changes made on a confirmed Private Resting Area and/or Transit Hotel Room booking are subject to a minimum administration fee of Rs.1000/- per person or 25% of the total booking amount, whichever is higher.
8.6 For all other bookings not covered in Clause 8.5, a cancellation fee of Rs.1000/- per person will be charged for all bookings cancelled within 12 hours prior to the booking. No-show or last-minute cancellations with less than 12 hours' notice will be non-refundable.
8.7 In the event of a customer wishing to amend an existing booking to a later date and/or at any Airport where AirportZo operates Lounge Facilities at a later date, provided that AirportZo receives from the Customer at least 24 hours prior written notice of a cancellation of a booking for Lounge Services from the Customer, AirportZo agrees to provide access to Lounge Facilities to the same number of users as on the original booking, at a later date at any Airport where AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities ("Alternative Lounge Facilities"),subject to prior receipt by AirportZo from the Customer of (i) confirmation of the date and/or Airport Lounge Facilities required; (ii) a payment of Rs. 1000/- per person per booking; and (iii) the difference between the Charges paid by the Customer in relation to the original booking and the charges in respect of the Alternative Lounge Facilities applicable as at the proposed date of use of such Alternative Lounge Facilities (whether the Alternative Lounge Facilities are located at the same Airport as on the original booking for Lounge Facilities or otherwise).
9. Limitation on Liability
9.1 Subject to clause 9.2, AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities shall under no circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, however arising whether in contract, tort (including negligence) or statutory duty or otherwise.
9.2 AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities does not exclude loss arising from death or personal injury caused by negligence.
9.3 Subject to clause 9.2 above, the aggregate liability of AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to no circumstances shall exceed the Charges paid by the Customer for the Lounge Facilities.
9.4 AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities shall under no circumstances be liable for any Customer failing to board his flight and neither AirportZo nor any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities has any obligation to make flight announcements.
9.5 AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities shall under no circumstances be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into the Lounge Facilities area solely at his own risk.
9.6 All information, recommendations and advice given by or on behalf of AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities to the Customer regarding Airport services or flight details are given without liability on the part of AirportZo.
9.7 The Customer shall fully indemnify and compensate AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the provision of theLounge Facilities which:
a) are in excess of AirportZo's liability set out in clause 9.3 above; and b) are caused directly or indirectly through the act or omission, wilful misconduct or negligence of the Customer.
10. Force Majeure
10.1 AirportZo and any third party lounge provider with whom AirportZo has entered into an arrangement for the provision of Lounge Facilities shall not be liable to the Customer for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of the Lounge Facilities by or on behalf of AirportZo being prevented, restricted, hindered or delayed by reason of any circumstances outside the control of AirportZo.
11.1 The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay in exercising, or non-exercising by AirportZo of any rights or remedies under these conditions shall operate as a waiver or lease of that right, power or remedy.
12.1 No amendments or variation of these conditions shall be effective unless made in writing and signed or issued by AirportZo.
13. Governing Law
13.1 These conditions shall be construed in accordance with Indian Laws and AirportZo and the Customer hereby submit to the exclusive jurisdiction of the courts of India.